Terms and Conditions
Agreement between user and shop.dorrbell.com
Welcome to shop.dorrbell.com. The shop.dorrbell.com website (the "Site") is comprised of various web pages operated by Dorrbell Inc. ("Dorrbell"). shop.dorrbell.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of shop.dorrbell.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
shop.dorrbell.com is an E-commerce Site
The purpose of this site is to facilitate communication between buyers ("the Customer") and individuals ("the Shopping Assistant") seeking to assist the Customer by delivering merchandise to a location specified by the Customer.
Visiting shop.dorrbell.com or sending emails to Dorrbell constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Dorrbell is not responsible for third party access to your account that results from theft or misappropriation of your account. Dorrbell and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Dorrbell does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use shop.dorrbell.com only with permission of a parent or guardian.
Orders can be cancelled without penalty at any time before the shopping assistant starts the pickup process. To cancel an order, the Customer can (1) send an email to firstname.lastname@example.org (2) text or call (503) 568-1118. Orders cancelled after the shopping assistant begins the pickup process are subject to the standard delivery fee.
All items returned are subject to the terms set forth by the selling retailer (the store that sold the item). Customers must initiate returns requests directly with the selling retailer. Dorrbell does not act as an intermediary of the returns process.
Although we take several measures to avoid it, at times some items listed on shop.dorrbell.com will not be out-of-stock and unavailable. When this occurs, the shopping assistant will at times replace the out-of-stock item with a similar in-stock item or provide no replacement item.
Customers who are not physically present at the time of merchandise drop-off or pick-up are considered "no shows" and will be charged the standard delivery fee and potentially other reasonable penalty fees.
Customer/Billing Contact Identification
To protect our customers and retail partners from fraud, customers must present valid identification at the time of merchandise drop-off. Merchandise will only be released to the person assigned to the credit card provided during checkout (referred to as the Billing Contact). The Billing Contact must be present at the time of merchandise drop-off. Dorrbell maintains the right to cancel orders where the Billing Contact is not present at the time of merchandise drop-off and charge reasonable penalty fees.
Cancelling Suspicious or High Risk Orders
Dorrbell maintains the right to unilaterally cancel any order it considers suspicious or that presents an unacceptable level of risk. High risk scenarios include, but are not limited to, large item quantities, high gross merchandise value, suspicious customer activity during the checkout process and any other reason it considers high risk.
The default length of time between merchandise drop-off and pick-up is one hour. Customers can request additional time up to a maximum of 2 hours.
Links to Third Party Sites/Third Party Services
shop.dorrbell.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Dorrbell and Dorrbell is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dorrbell is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dorrbell of the site or any association with its operators.
Certain services made available via shop.dorrbell.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the shop.dorrbell.com domain, you hereby acknowledge and consent that Dorrbell may share such information and data with any third party with whom Dorrbell has a contractual relationship to provide the requested product, service or functionality on behalf of shop.dorrbell.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Dorrbell or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Dorrbell content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Dorrbell and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Dorrbell or our licensors except as expressly authorized by these Terms.
The Service is controlled, operated and administered by Dorrbell from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Dorrbell Content accessed through shop.dorrbell.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Dorrbell, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Dorrbell reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Dorrbell in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrators award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. DORRBELL INC. AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
DORRBELL INC. AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. DORRBELL INC. AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Dorrbell reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Oregon and you hereby consent to the exclusive jurisdiction and venue of courts in Oregon in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Dorrbell as a result of this agreement or use of the Site. Dorrbell's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Dorrbell's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Dorrbell with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Dorrbell with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Dorrbell with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Dorrbell reserves the right, in its sole discretion, to change the Terms under which shop.dorrbell.com is offered. The most current version of the Terms will supersede all previous versions. Dorrbell encourages you to periodically review the Terms to stay informed of our updates.
Dorrbell welcomes your questions or comments regarding the Terms:
422 NW 13th Avenue
Portland, Oregon 97209
Email Address: email@example.com
Telephone number: (503) 568-1118
Effective May 31, 2016